I took my vehicle into Allen’s for them to remove a lug nut that was stuck and required special drilling. I asked for a general quote over the phone but according to them I had to bring the vehicle in for them to give me an estimate. Long story short I ended up leaving the vehicle there for A little less than 24 hours. In this time I received no quote (which was my Initial reason for coming there in the first place). Yet a technician had already PERFORMED WORK ON MY VEHICLE WITHOUT MY AUTHORIZATION. I quoted two other mechanics prior to coming into Allen’s and decided I no longer wanted Allen’s Automotive to service my vehicle. So they “reversed” The work that they had already done WITHOUT MY AUTHORIZATION. And charged me a “$200” storage fee for having my vehicle there for less than 24 hours. I understand everyone has to make a living and business may not be what it used to be given the devastating effects of COVID but I was dissatisfied with my experience herke.
I was able to get an appointment for the next day. I wanted to wait for my car and they had it ready in 45 minutes. Very convenient!
Always great, prompt and efficient service. My go-to mechanic for my personal cars and my business trucks. They never try to do unnecessary add-ons. They always explain everything clearly and advise accordingly. The best!
Called for a Maryland inspection and they were able to fit me in the same day and got it done earlier than promised. Very friendly staff, great experience.
This was my first time at Allen Automotive. My time was well spent. The gentleman up front was great, he was very informative. Enlighten me about how my car works, and my wait wasn't long.
Diagnosis the problem and Fix it quickly. My care center for over 40 years.
Had a few oil changes. Always prompt and quick service. Didn't try to gut me with add on's or unnecessary work.
great service, great people
Quick, easy and affordable. They will be used again and again.
I am always taken care of. The staff makes sure I understand the problem and explain how they are going to fix it. Thank you for your hard!