Unfortunately I was a loyal customer for years until June of 2023. After getting the car serviced, I noticed the steering wheel was pulling a bit and was reassured this was “normal” after a suspension service.. My car was realigned at no charge, which I appreciated, but the steering wheel continued to pull in a progressive manner and I brought the car to another mechanic, 9 months later, who informed me some bolt hadn’t been screwed tightly enough and was literally almost dislodged. I’m upset and will get details tmrw but I could have gotten into an accident on the beltway.