A number of years ago (the recommendation of Radial Tire Company in Brookeville), I took my 1997 Toyota Tacoma to Allen Automotive. There was no turning back! Henry and his staff are knowledgeable and respectful. Their prices are fair and they explain the process thoroughly. I love the way that Henry “talks shop” with me and does not treat me like a person who could not possibly understand the repairs process due to my gender. Henry even dropped me off and picked me up at Parkway Deli so that I could enjoy a meal while waiting for my truck to be fixed. Allen Automotive is efficient; the work is of the highest quality. Allen Automotive “undid” the work of another mechanic in Wheaton who Gerry-rigged my emergency brake and charged me for an unsatisfactory repair, leaving me with a permanently-glowing brake warning light that threatened my emissions inspections. Allen Automotive even repaired a leak in my tire at no charge, freeing me from a visit to Radial Tire Company and the long lines for tire service. Don’t get me wrong, Radial Tire is so good that you must arrive early and get in line to replace or repair your tires. Henry’s long-standing relationship with Radial Tire enabled him to replace all of my tires on my 2011 RAV4 during the same visit. Henry consulted with Radial Tire about the best tire for the RAV4, procured the tires and handled the entire process. We picked up the RAV4 last night. Thanks to Allen Automotive, we feel safe and well-cared for. How often does one walk out of a car repair shop with a broad smile because the service was well-done, fairly-priced and came with a lot of respect from the owner and staff? Henry, you ROCK!
Dear Ruth, Your experience is exactly why we love what we do. We want every single one of our customers walking out of Allen Automotive with a broad smile on their face--it gives our work meaning. When you come to us with your vehicle, you're entrusting us with your safety. Thank you so much for this glowing review, and we'll see you next time!
- Allen Automotive